DiSC
Everything DiSC Workplace Sample
Service Urgency!
Service Urgency!
The way an organization treats its customers can make the difference between just getting by
and great success.
Discover strategies and skills that help your organization make the most of day-to-day interactions with people who receive your products and services.
The way leaders treat their employees is equally as important as how the employees treat their end-users.
Interactive Learning Sessions
THE SERVICE PRO - SERVICE LEADERSHIP
Focuses on the key role leaders play in assuring high-quality service. How to create a sense of Service Urgency! in all employees by:
Defining Reality - Gathering and sharing relevant data, plus measuring employee performance based on what matters to the 'end user'
Aligning the System - Eliminating internal processes that hamper service
Defining the Playing Field - Using autonomy, accountability, and recognition
THE SERVICE PRO - BETTER, FASTER, and DIFFERENT™
Provides a framework to help frontline team members improve service to their external 'Service Receivers' and to their internal 'Service Partners'
Challenges people to understand the importance of service and the key role they play in creating satisfied clients
Provides insights about basic service skills, plus ways to add value, Recover from service slip-ups, and promote internal cooperation
Utilizes specific tools to assist in maintaining a continual sense of Urgency for Service!
EMPLOYEE INVOLVEMENT PROCESS
Philosophies and basics of how to involve team members in a continuous improvement process
Uses a Group Effectiveness Model to introduce the process of transferring ownership of the daily operation to a group or team
Includes the vision for transferring skills to the members of the team
The BROME Company, L.L.C. | Offices in Virginia and Florida | PO Box 90 | Schuyler, VA 22969 | 407.294.9608 [24/7]